Return Policy

We're confident that you'll love your purchase from Raleigh Vintage!  We go to great lengths to accurately photograph, describe, and measure each item so you know exactly what you're purchasing.   We're happy to answer any questions and provide additional measurements and/or photographs prior to your purchase.  

 

All sales are considered final.  If you have any questions after your receive your purchase, CONTACT US.  We'll consider returns for store credit and exchanges on a case-by-case basis.   Please double check measurements as we cannot accept returns due to improper fit

✦ Before proceeding with any return, you must CONTACT US for a customer return number.  NO refunds or exchanges will be given without this number.  Please CONTACT US within 2 days of receiving your package if you have any questions about your purchase.

✦ We should receive your returned item within 7 days (15 for international customers) of authorizing your return and giving you a customer return number.

✦ Items must be returned in the same condition as they were received.  If original tags are present, they must not be removed.  We cannot accept for return any item that has been worn, laundered, altered, or damaged after you received it.

✦ You, the buyer, incur ALL shipping costs.  We cannot refund shipping charges or any VAT/customs charges.

✦ We are not responsible for packages lost or damaged packages during the return process.  Please insure that the package you're returning has proper tracking and necessary insurance.  International returns MUST be shipped with tracking information.

✦ Please allow 7 days for store credits/exchanges to be processed.

✦There are certain items that CANNOT be returned (no exceptions):

✦ Lingerie

✦ Swimwear

✦ Sale items

✦ Items sold "AS IS" (these will be clearly marked in the listing)

✦ Certain older, very delicate items such as items older than 1930s or lace items.

 

 

 

**NOTE: computer monitors vary in color representation.  Please keep this in mind if you're trying to do exact color matching.  

**NOTE: Vintage items are often fragile by nature, especially older items.  We are not responsible for items damaged during wear or washing.   We'll be happy to offer advice on proper care or cleaning...just ask!

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